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Incident management software for logistics processes
A late delivery, an incorrect quantity or an unexpected change in the schedule can have immediate consequences for the rest of your logistics operation. With Adaption’s incident management software, you centrally register and follow up on these deviations.
Incidents can be created automatically from within the logistics process. Relevant employees receive a task, while all necessary information remains available for assessment and further follow-up.
Centralize the registration of logistics deviations
Automatically assign tasks to the relevant employees
Maintain insight into changes, timestamps and data sources
Discover how Adaption’s incident module gives you greater control over deviations within your operation.
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What is incident management software?
Incident management software helps organizations centrally register, assess and follow up on deviations, changes and exceptional events within their processes. In logistics, this is not limited to major disruptions. Changes to delivery times, incorrect quantities or adjustments to planning data can also affect subsequent operations.
Recognizable challenge
Logistics deviations are still too often lost in emails
Within a dynamic logistics operation, processes do not always proceed exactly as planned. When multiple notifications are handled through email, phone calls, chat messages or separate spreadsheets, information can easily become fragmented.
As a result, deviations are followed up too late, employees have to reconstruct information, and the same problems can continue to recur. A central incident management system prevents important notifications from getting lost between different departments and systems.
Adaption’s incident module
Incident management across the entire logistics operation
The incident module is integrated with Adaption’s logistics software, the Logistics Cloud Suite. Deviations that occur within the logistics process can therefore automatically be recorded as incidents. The system registers what happened, when the deviation occurred and from which source the information was received.
The employees involved are then assigned a task for assessment and follow-up. This ensures that relevant information is retained, responsibilities are clear and changes can be processed in a controlled manner. Central registration also makes it possible to identify recurring incidents and improve logistics processes in a targeted way.
The benefits of our logistics incident management software
1. One central overview
All relevant notifications and changes are registered in one place. Employees no longer need to search through separate emails, spreadsheets and chat conversations.
2. Faster follow-up
Relevant employees automatically receive a task when an incident occurs. This makes it possible to assess more quickly which action is required.
3. Full traceability
The system records what was changed, when the change took place and through which source the information was received. This provides greater control during internal checks, customer queries and evaluations.
4. Fewer unexpected planning discrepancies
Changes to submitted information become immediately visible. This reduces the risk of planners or operational employees only discovering a deviation during execution.
5. Continuous improvement
By centrally registering incidents, information becomes available for analysing recurring deviations. This helps organizations improve processes, agreements and data exchange in a targeted way.
“Adaption distinguished itself through their approach: personal contact, quick response and directly translating our use cases into working solutions.”
Jeroen de Vries, ICT Manager at Dekker Transport & Tankopslag
How does incident management work within Adaption?
1. A deviation occurs in the logistics process
An incident can occur when reality deviates from the original planning or assignment. Examples include a delayed delivery, incorrect quantities or changed information from a customer. Because the incident module is part of Adaption’s Logistics Cloud Suite, relevant deviations can be identified directly within the process.
2. The incident is automatically registered
The system creates an incident and centrally records the available information. This means employees do not first have to manually collect information from different emails, documents or system changes. The notification remains available in one place for assessment and further follow-up.
3. Relevant employees receive a notification
Employees involved in the workflow automatically receive a notification as soon as an incident is registered. This makes it immediately clear that a deviation requires attention or assessment. It reduces the risk of an incident being identified but not reaching the right employee in time.
4. The change is assessed
Depending on the process, an incident can be approved automatically or checked manually first. This allows the organization to determine how much control is required. Routine changes can be processed automatically, while deviations with a greater impact can first be assessed.
5. Follow-up remains traceable
Within the incident module, it remains visible which change occurred, when it happened and through which source the information was received. This allows employees to reconstruct afterwards what changed and why certain actions were taken.
Which logistics incidents can you register?
The Adaption incident module can be used for different types of deviations and exceptional events within logistics processes. Examples include:
Late deliveries
An inbound or outbound delivery arrives later than agreed, requiring the warehouse or transport planning to be adjusted.
Incorrect quantities
The quantity actually received, loaded or delivered differs from the original order.
Changes to the planning
A customer changes a date, time or other planning information after the original order has already been processed.
Changes from external systems
New or modified data is received via EDI or another integration and must be checked before it is processed further.
Other process deviations
Other exceptional events that affect execution can also be centrally registered and followed up. The exact configuration depends on the organization’s processes, responsibilities and desired level of automation.
Seamlessly integrates with your current IT landscape
Adaption integrates seamlessly with your existing IT landscape and connects with the systems you already use. From ERP systems and webshops to carriers and accounting packages, all data flows come together in one logical whole. Thanks to open APIs, virtually any integration is possible. If your system is not listed, we will make it fit.
Incident management across the entire logistics operation
The incident module is not a separate reporting system alongside your day-to-day software. The functionality is part of Adaption’s integrated logistics software, the Logistics Cloud Suite.
Incident management can therefore be applied across different areas of the operation, including:
- Warehouse Management
- Transport Management
- Freight Forwarding
- Planning and order processing
- EDI and external data exchange
This is particularly important in complex logistics environments, where a single change can affect several departments and process steps.
Which organizations is the incident module suitable for?
Adaption’s incident management software is designed for logistics organizations that deal with frequent changes, exceptions and automated data flows. Examples include:
- Logistics service providers and 3PL organizations
- Transport companies and shippers
- Warehouses and distribution centres
- Freight forwarders and forwarding agents
- Bulk operators and manufacturing companies
- Organizations that receive orders and planning data via EDI
The module is particularly relevant when deviations quickly affect other areas of the operation and therefore need to be registered and followed up immediately.
Frequently asked questions about incident management software
Incident management software is a system that enables organizations to centrally register, assess and follow up on incidents, deviations and changes.
A logistics incident is a deviation or exceptional event that affects a warehouse, transport, forwarding or planning process. Examples include a late delivery, incorrect quantities or changed order information.
A system failure usually refers to a technical system that is not functioning correctly. A logistics incident can be any process deviation that requires attention or follow-up.
Yes. Relevant deviations can automatically be registered as incidents from within the logistics process. This applies, for example, to certain changes in planning data received via EDI.
Yes. When an incident occurs, a to-do can be created for employees involved in the relevant workflow.
Yes. Depending on the configuration, an EDI incident can either be approved automatically or first be assessed manually.
Users can see what was changed, when the change took place and through which source the information was received.
No. The incident module is part of Adaption’s Logistics Cloud Suite and works together with the logistics processes within the platform.
Yes. Central registration makes it possible to identify and analyse recurring deviations. Based on these insights, processes and agreements can be improved in a targeted way.
Gain control over logistics deviations with Adaption’s incident module
Prevent important changes and process deviations from getting lost in fragmented communication. With Adaption’s incident management software, you can register, assess and follow up on logistics incidents from one central environment.
Schedule a free demo and gain insight into:
How the incident module works in practice
How it supports your logistics processes
The possibilities for integration and expansion
Schedule a free demo with Toon Schilder
Discover how Adaption’s incident module gives you greater control over deviations within your operation.
"*" indicates required fields