Portals: for an integrated Supply Chain
Within the logistics industry the already substantial requirements and standards are continuously rising. Here at Adaption we understand this like no other. Communication between supply chain partners increases rapidly. Before business was usually done over the phone or by e-mail but these days we see that the involvement of Portals is growing. Which makes sense, by communicating through Portals you can automate a large portion of the communication flow, resulting in a substantial increase in efficiency. Automated processes within the system take over a large portion of the e-mail usually exchanged between carrier and forwarder. Easily exchange documents and automatically link them to the dossier, for example transport documents, customs documents, pictures, product sheets and more. In this blog we explore the possibilities of Portals and the potential benefits.
Portals offer supply chain transparency
More often than not, customers expect transparency regarding order status, stock and invoices. If you cannot offer this transparency you are behind on your competitors! With a Customer Portal you offer your customers insight into data that is relevant to them. By applying filters they can pinpoint what data they are looking for. For example stock storage, mutations, history, invoices and more.
Integrate your branches into one Portal
If you’re dealing with several locations, it is possible to give all locations access to the individual location Portals. Simply apply filters according to job profile and location profile. Resulting in the ability to easily grant access to relevant data for various employees. This way your differing branches can easily keep an overview of their own data without losing an overall overview of all locations.
Portal create added value
Using a Portal you offer our customers the opportunity to enter various data. For instance when requesting a transport, the carrier can enter their price into the system. Directly enabling you to come up with a counteroffer. The web form functionality adds value for your customers by making it possible to quickly enter orders, announcing transports, exchange documents, receive confirmations, following the execution and more.
Linking existing Portals
Usually there are already a few Portals in place. Adaption knows how to deal with this. Easily integrate Portals into the system and link them amongst each other. As a results your system is interconnected throughout the whole business and connected to all possible web forms. All data is centrally exchanged and automatically linked to the correct dossier. This helps you keep the overall overview and offers your customers full transparency. span>
Practical message and notification system
The clever message system enables you to send messages, either to aligning processes or to exchange documents. These messages are saved within the dossier so all possible data is saved in a central location. The Portal also offers a notifications system. What notifications you wish to receive are easily pre-set in the configuration and it is available for both you and your customer. Giving your customer insight into when stock is stored and it enables you to configure a notification once your customer enters an order. This way all data and communication flows through one channel, making it much more efficient.
Supply chain cooperation and connectivity is becoming more and more important in the logistics industry. With the Portals by Adaption you can efficiently work together with you customers.
Are you curious whether the Adaption Portal fit your needs? Please feel free to contact us. We will gladly tell you all about it. Or request a free demo!