Portals: for an integrated Supply Chain
Within the logistics industry, the already substantial requirements and standards are continuously rising. Here at Adaption, we understand this like no other. Communication between supply chain partners increases rapidly. In the past, all communication happened via e-mail or telephone. But these days, the involvement of Portals is growing, which makes sense. Communicating through Portals automates a large portion of the communication flow, resulting in increased efficiency. Automated processes within the system take over a lot of the e-mails usually exchanged between carrier and forwarder. Easily exchange documents and automatically link them to the dossier, for example, transport documents, customs documents, pictures, product sheets and more. In this blog, we explore the possibilities of Portals and their potential benefits.
Portals offer supply chain transparency
More often than not, customers expect transparency regarding order status, stock and invoices. You are already behind your competitors if you do not offer your customers transparency! With a Customer Portal, you offer your customers insight into data that is relevant to them. By applying filters, they can pinpoint what data they are looking for, such as stock storage, mutations, history, invoices and more.
Integrate your branches into one Portal
If you’re dealing with several locations, you may give them all access to the individual location Portals. Apply filters according to the job profile and location profile. As a result, you may easily grant various employees access to data relevant to their job. This way, separate branches can overview their data without losing an overall overview of all locations.
Portal creates added value
Using a Portal, you offer our customers the opportunity to enter various data. When requesting transport, the carrier can enter their price into the system, directly enabling you to return a counteroffer. The webform functionality adds value for your customers by making it possible to quickly enter orders, announcing transports, exchange documents, receive confirmations, following the execution and more.
Linking existing Portals
Usually, there are already a few Portals in place. Adaption knows how to deal with this. Easily integrate Portals into the system and link them amongst each other. As a result, your system is interconnected throughout the business and connected to all possible web forms. All data is centrally exchanged and automatically linked to the correct dossier. Centrally stored data helps you keep the overall overview and offers your customers transparency.
Practical message and notification system
The clever message system enables you to send messages, either to align processes or to exchange documents. These messages are kept in the dossier, so all possible data is stored in a central location. The Portal also offers a notifications system. What notifications you wish to receive are easily pre-set in the configuration. The notification system is available for both you and your customer. It gives your customer insight into when stock is stored and enables you to configure a notification once your customer enters an order. This way, all data and communication flow through one channel, making it much more efficient.
Supply chain cooperation and connectivity is becoming more and more relevant in the logistics industry. With the Portals by Adaption, you can efficiently work together with your customers.
Are you curious whether the Adaption Portal fit your needs? Please feel free to contact us. We will gladly tell you all about it. Or request a free demo!