One central platform for all orders and modalities, always visible.
Manage transport orders effortlessly with Adaption’s Forwarding Management System (FMS). No scattered data, but one central place for planning, documentation, communication, and follow-up.
Order management is the complete process of creating, processing, tracking, and completing transport assignments. In forwarding, this is not a simple administrative task but a complex interplay of multiple modalities, international routes, customs procedures, and a network of partners. Because forwarding often faces tight deadlines, changing capacity, and unexpected changes (such as delays, altered sailing schedules, or adjusted customs regulations), a well-organized order management process is crucial.
A strong order management process ensures:
Full overview: Instantly view all ongoing and planned orders.
Efficiency: Less manual work, faster planning, and direct linking of orders to documents and costs.
Reliability: Fewer errors through automated checks and structured workflows.
Transparency: Internally and for customers, status is always clear.
Without a streamlined order management process, problems quickly arise: higher costs due to inefficiency, delays from poor communication, lack of clarity for customers, and ultimately a loss of competitive edge.
A transport order in Adaption contains all the information needed to move a shipment from A to B. Think loading and unloading locations, time windows, goods information, and documents. Everything centrally managed for a smooth and error-free transport process.
Curious what this could mean for your organization? Request a non‑binding demo today and experience the benefits of the Logistics Cloud Suite.
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Order types
Transport Order: general road freight
Groupage / Consolidation Order: combining multiple small shipments in one trip
Multistop Order: transport with multiple loading and unloading addresses
FTL Order (Full Truck Load): full truckload
LTL Order (Less than Truck Load): partial load
FCL Order (Full Container Load): full container shipment
LCL Order (Less than Container Load): shared container load
Vessel Order: order based on a specific vessel or sailing schedule
RORO Order (Roll-on/Roll-off): vehicles and rolling stock
Rail Freight Order: shipment by train, often international or intermodal
Tank Container Order: liquids or gases in tank containers
Bulk Order: loose bulk goods (granulate, powder, liquid)
Reefer Order: refrigerated or conditioned cargo
Heavy Lift / Project Cargo Order: exceptionally large or heavy cargo
Hazardous Goods Order: dangerous goods (ADR, IMDG, IATA)
Customs Clearance Order: import, export, and customs processing
Bonded Warehouse Order: storage in bonded warehouse under customs supervision
Intermodal Order: multiple modalities, multiple contracts
Multimodal Order: multiple modalities, one contract
With the order management functionality in our FMS, you manage orders faster, more accurately, and more clearly. Whether it’s a single modality or complex international routes, the system brings everything together in one streamlined workflow.
1. Smooth order entry
Example: A forwarder receives dozens of transport orders daily from regular customers. Thanks to an API integration, these are automatically placed into the FMS, complete with reference numbers, loading information, and rates.
2. Automatic document generation
Example: For an export shipment to Canada, the system automatically generates the correct customs and export documents upon order confirmation.
3. Planning and linking modalities
Example: A multimodal shipment from Antwerp to Moscow via ship and rail is managed in one order. If delayed at the port, the rail leg is automatically rescheduled and updated in the system.
4. Tracking
Track orders and shipments via integrations with carriers and terminals.
Customers receive automatic updates about status changes, delays, or expected arrival times.
Example: A customer tracks their container from Shanghai via the customer portal. As the ship arrives in Hamburg, they automatically receive an update about the next truck transport step.
5. Cost management and invoicing
Example: A groupage order with five sub-shipments is automatically split into costs per customer, while central trip planning is maintained.
Yes, in Adaption’s FMS you can easily link different modalities to one order, including planning, costs, and documents per leg.
Orders can be entered manually, imported via Excel/CSV, or automatically received through EDI or API integrations with customers and partners.
Absolutely, the system automatically sends status updates via email or the customer portal, including real-time Track & Trace information.
Yes, Adaption supports full customs processing, from customs clearance orders to bonded warehouse orders.
Through automatic validation during order entry, fixed workflows, and integrations with carriers and customs systems, errors are detected and corrected early.
With Adaption’s FMS, you have all orders, all modalities, and all processes in one clear system. Want to experience how simple and efficient order management can be? Book a free demo and discover how Adaption can take your forwarding process to the next level.
